Business & Money | Sunday 22 March, 2015 12:44 pm |

Another feather in the cap for Dubai Trade, making it the most awarded training centre for quality of support and customer satisfaction in the trade and logistics sector.

Dubai Trade’s Training Centre has been awarded the International Organisation for Standardisation (ISO) 29990:2010 Learning Services certificate for non-formal education and training. Dubai Trade, as the premier cross-border trade facilitator, is now among the few business entities in the region to have been successfully inspected and tested for the certification, which recognises the quality of in-house training, life-long learning and vocational courses offered to employees at its service centres. The award is the latest in Dubai Trade’s international accolades, which include the ISO 10001:2007, ISO 10002:2004, and ISO 10003:2007 certifications.
Dubai Trade Chairman, Jamal Majid Bin Thaniah, said: “We are proud that our training department and Contact Centre have been globally recognised; this assures our clients of the quality of our training material, as well as the high standards of support and knowledge they obtain through our Contact Centre.
“Dubai Trade will continue to spare no effort in training its employees to the highest standards of quality in service delivery.”
Dubai Trade’s online portal offers more than 740 e-services, supported by a state-of-the-art Contact Centre, which offers uninterrupted support in multiple languages. Over 15,000 users have already benefited from the high quality of support and service resulting from trainings offered to employees by the organisation.
The region’s first comprehensive programme that encapsulates the entire trade process, the Certified Trade & Logistics Professional (CTLP), was also rolled out by Dubai Trade in 2011. More than 1000 trainees from Europe, North and South America, and the MENA region have attended and obtained the certificate since.
-END-

About Dubai Trade:
Dubai Trade is the premier trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in Dubai under a single window. It underlines Dubai’s position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies. Dubai Trade Portal (www.dubaitrade.ae) offers a remarkably seamless business flow and has proven to be cost effective for clients using it as the single window which integrates the online services of DP World, Economic Zones World, and Dubai Customs.