RTA Dubai briefs Residency & Foreigners Affairs on smart services

The Roads and Transport Authority (RTA) has briefed a delegation from the General Directorate of Residency and Foreigners Affairs-Dubai on its pioneering practices in smart services, as well as the strategy and governance of using information technology.

Members of the delegation from the General Directorate of Residency and Foreigners Affairs in Dubai visited the RTA, where they were received at the RTA Head Office by Abdullah Al Madani, CEO of Corporate Technology Support Services Sector.

The meeting was attended by RTA officials, including Abdullah Al Bastaki, Director of Technology Strategy and Governance; Mohammed Al Khayatt, Director of Smart Services; and Mansour Al Marzooki, Director of IT. Additionally, Captain Jasim Abdullah Al Makrani, Captain Ghaleb Abdullah Al Majed, and Captain Ahmed Abdullah Al Marri attended from the directorate office.

Al Madani welcomed the visiting delegation of the Directorate of Residency and Foreigners Affairs-Dubai, one of the key government entities in the Emirate. He described the meeting as a great opportunity to share views, knowledge and expertise aimed at leveraging the agency’s performance.

During the meeting, he gave a brief account about the RTA’s organisational chart, and highlighted the strategy of working with technology and governance departments, as well as the smart services and information technology in use. Al Madani introduced visitors to sections of each department and the key services provided to the RTA’s employees and various community segments.

He also stated that the objective of such gatherings revolved around sharing the best practices and techniques, and exchanging knowledge and ideas in the field of technology. He noted that the ultimate objective of various government entities focused on bringing happiness to people through delivering top quality services in a speedy, transparent and safe manner.

Further, the meeting included visual presentations about the procedural process of the three technology-oriented departments and the technology support office, which provides multiple channels for communication with technicians through e-mail, telephone or self-service devices.

Discussions also covered the procedure for dealing with service providers in addressing the technological needs of the organisational units in a way that ensures the smooth flow of business and speedy processing of transactions, which will also save financial resources.

Members of the visiting delegation praised this communication with the RTA, as it acquainted them with the scope of the agency’s activities, as well as the best international models and practices of the IT industry.

They noted that such exposure would contribute to sharing vast experiences that improve the business process. They concluded that business units, however different their names, act as a single environment aimed at bringing achievements, improvements and happiness to people.